Course overview

This course has intakes in term 1 and term 3. View Key Dates for upcoming terms, application dates and important deadlines.

Full-time durationPart-time durationCore SubjectsElective SubjectsTotal course fee*
N/A6 months11A$6,320

*The University reviews fees annually. The indicative total course fee is based on typical subject enrolments, and includes an indexation of 5 per cent per annum.

Upcoming terms

Navigation Services link patients and family members with essential health and community services. There’s a growing trend towards this type of person-centred care to ensure clients’ needs are met and that there are improved health outcomes.

Individuals and families trying to navigate service pathways can feel like being trapped in a maze with no way out. This is where service navigators can help connect clients with service providers like the National Disability Insurance Scheme and My Aged Care.

Undertaking the Specialist Certificate in Service Navigation will advance your skills as a health and human service professional, so you can deliver the most effective outcome for your clients. Students of this course will gain in-depth understanding of the service navigator role and become fluent in the key principles and practice elements of service navigation. You will strengthen your capacity to deliver high quality and effective services for those most in need.

Course aims

This course prepares students to work in an emerging field in health and human services. It provides the skills to transition towards a new delivery of care by shifting the focus of care from ‘passive recipient’ to ‘engaged partner’. You’ll develop an understanding of the service navigator role both in public and private settings.

The Specialist Certificate in Service Navigation aims to:

  • Provide students with a framework of the key principles and practice elements of service navigation, enabling them to work effectively with individuals, families, communities and organisations
  • Develop students’ ability to critically evaluate service navigation processes
  • Develop skills in engagement, mobilisation of service systems, costing, contracting and service agreements.

Who the course is for

The Specialist Certificate in Service Navigation is designed for health and human service workers at different stages in their careers, including recent graduates, established practitioners and those seeking to move in new directions.

This certificate has been devised to help you be better equipped to help people, families and organisations that need to engage in services, such as in the aged care or disabilities sector.

Career outcomes

The National Disability Insurance Scheme and My Aged Care have marked a shift in the delivery of health and human services. Individuals and their families often must navigate multiple transitions and interactions between health and human services. People can find the myriad of systems daunting, often leaving them lost, confused and unsupported. In response, reviews of areas such as aged care have called directly for an increase in navigation services and navigation staff.

The Specialist Certificate in Service Navigation aims to strengthen the capacity of health and human service professionals to deliver high quality and effective services underpinned by a theoretical basis from which service navigation can be evaluated, expanded and developed to meet client’s unique needs.

What you will learn

  • Engage and mobilise navigation services systems

  • Engage in ethical navigation practice

  • Build effective partnerships with service users and their families.

Who you will learn from

Your online learning experience is enriched by interaction with lecturers and your fellow classmates. You can expect input and feedback from your lecturers and tutors as well as regular real-time sessions where you speak with the instructor and fellow students.

Find out more about the University of Melbourne online learning experience.

  • Jennifer Donovan
    Jennifer Donovan, Subject Coordinator - Service Navigation
  • Dr Ralph Hampson
    Dr Ralph Hampson, Senior Lecturer and Course Coordinator
  • Professor Louise Harms
    Professor Louise Harms, Deputy Head and Director of Teaching and Learning in the Department of Social Work
  • Professor Aron Shlonsky
    Professor Aron Shlonsky, Professor of Evidence Informed Practice
  • Professor Cathy Humphreys
    Professor Cathy Humphreys, Professor of Social Work
  • Professor Lynette Joubert
    Professor Lynette Joubert, Professor - Direct Practice, Social Work
  • Professor Marie Con nolly
    Professor Marie Connolly, Head Of Department, Social Work
  • Dr Nicole Hill
    Dr Nicole Hill, Lecturer - Social Work Field Education

Next: see what subjects you'll be studying

  • Your dedicated student support team

Contact student support

You can talk with a dedicated online student support consultant via the chat function at the bottom right of this page or connect through by phone. Alternatively, click on the Enquire Now tab below and fill out the form to find out about key details relating to this program, including:

  • Entry requirements
  • Time commitment required for each subject
  • Fees and payment options.

Phone: + 61 3 8344 0149
Email: study-online@unimelb.edu.au
Opening hours: Monday to Friday 8am to 9pm AEST/AEDT
Weekends and University of Melbourne observed Public Holidays 10am to 5pm AEST/AEDT.