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This course has intakes in term 1 and term 3. View Key Dates for upcoming terms, application dates and important deadlines.
|Full-time duration||Part-time duration||Core Subjects||Elective Subjects||Total course fee*|
*The University reviews fees annually. The indicative total course fee is based on typical subject enrolments, and includes an indexation of 5 per cent per annum.
Navigation Services link patients and family members with essential health and community services. There’s a growing trend towards this type of person-centred care to ensure clients’ needs are met and that there are improved health outcomes.
Individuals and families trying to navigate service pathways can feel like being trapped in a maze with no way out. This is where service navigators can help connect clients with service providers like the National Disability Insurance Scheme and My Aged Care.
Undertaking the Specialist Certificate in Service Navigation will advance your skills as a health and human service professional, so you can deliver the most effective outcome for your clients. Students of this course will gain in-depth understanding of the service navigator role and become fluent in the key principles and practice elements of service navigation. You will strengthen your capacity to deliver high quality and effective services for those most in need.
This course prepares students to work in an emerging field in health and human services. It provides the skills to transition towards a new delivery of care by shifting the focus of care from ‘passive recipient’ to ‘engaged partner’. You’ll develop an understanding of the service navigator role both in public and private settings.
The Specialist Certificate in Service Navigation aims to:
- Provide students with a framework of the key principles and practice elements of service navigation, enabling them to work effectively with individuals, families, communities and organisations
- Develop students’ ability to critically evaluate service navigation processes
- Develop skills in engagement, mobilisation of service systems, costing, contracting and service agreements.
Who the course is for
The Specialist Certificate in Service Navigation is designed for health and human service workers at different stages in their careers, including recent graduates, established practitioners and those seeking to move in new directions.
This certificate has been devised to help you be better equipped to help people, families and organisations that need to engage in services, such as in the aged care or disabilities sector.
The National Disability Insurance Scheme and My Aged Care have marked a shift in the delivery of health and human services. Individuals and their families often must navigate multiple transitions and interactions between health and human services. People can find the myriad of systems daunting, often leaving them lost, confused and unsupported. In response, reviews of areas such as aged care have called directly for an increase in navigation services and navigation staff.
The Specialist Certificate in Service Navigation aims to strengthen the capacity of health and human service professionals to deliver high quality and effective services underpinned by a theoretical basis from which service navigation can be evaluated, expanded and developed to meet client’s unique needs.
What you will learn
Engage and mobilise navigation services systems
Engage in ethical navigation practice
Build effective partnerships with service users and their families.
Who you will learn from
Your online learning experience is enriched by interaction with lecturers and your fellow classmates. You can expect input and feedback from your lecturers and tutors as well as regular real-time sessions where you speak with the instructor and fellow students.
Find out more about the University of Melbourne online learning experience.
- Jennifer Donovan, Subject Coordinator - Service Navigation
- Dr Ralph Hampson, Senior Lecturer and Course Coordinator
- Professor Louise Harms, Deputy Head and Director of Teaching and Learning in the Department of Social Work
- Professor Aron Shlonsky, Professor of Evidence Informed Practice
- Professor Cathy Humphreys, Professor of Social Work
- Professor Lynette Joubert, Professor - Direct Practice, Social Work
- Professor Marie Connolly, Head Of Department, Social Work
- Dr Nicole Hill, Lecturer - Social Work Field Education
Contact student support
You can talk with a dedicated online student support consultant via the chat function at the bottom right of this page or connect through by phone. Alternatively, click on the Enquire Now tab below and fill out the form to find out about key details relating to this program, including:
- Entry requirements
- Time commitment required for each subject
- Fees and payment options.
To gain the Specialist Certificate in Service Navigation you must complete two 12.5 credit points comprised of:
- One core subject; and
- One elective subject.
|Service Navigation Theory||12.5|
Service Navigation Theory
This subject will introduce students to the field of service navigation including the context that gave rise to the field; the shift from the ‘passive recipient of care’ to the ‘engaged partner in care’; the application of the role in public and private settings; and, the practice fields in which service navigation is both established and emerging.
Detailed Information HLTH90010
|Advanced Trauma Perspectives||12.5|
Advanced Trauma Perspectives
This subject critically examines contemporary trauma theories, including psychodynamic, narrative, and anti-oppressive approaches. It explores their application to working with individuals, families and communities in a variety of practice settings.
Detailed Information SCWK90027
|Ageing Health & Human Services||12.5|
Ageing Health & Human Services
This subject explores the interface of policy and practice in the delivery of aged care services. The responses to policy shifts in aged care over time will be explored. The course will then focus on the present-day impact of health care, mental health, income security, housing, and employment, educational and recreational policies on the delivery of services to older citizens collectively and as individuals. Case studies will be used to illustrate both the theoretical and practical aspects of designing and delivering services.
Detailed Information POPH90267
This subject explores the theoretical paradigms, and the political, economic and social determinants of psychosocial practice in the field of oncology. Advances in cancer care, and the relevance of these in relation to life stresses and quality of life, have resulted in the increased importance of psychosocial issues on assessment, intervention and recovery. The subject will include the impact of cancer on the developmental stage of the individual, including family and interpersonal relationships, as well as issues related to survivorship and the management of cancer as a chronic illness. Professionals working in multidisciplinary cancer care teams are in a unique position to respond to the needs of people who have been diagnosed with cancer and their carers. This subject aims to strengthen your capacity to respond effectively and appropriately from a psychosocial service perspective.
Detailed Information HLTH90003
This subject explores the theoretical frameworks and available evidence in the field of suicide prevention, regarding the identification and assessment of suicide-related thoughts and behaviours. The subject will dually focus on theoretical knowledge and skills-based acquisition, with a focus on assessment and interventional strategies that are brief and evidence-informed. The language of suicide and definitional issues that exist within the field of suicidology will be explored, as will the ethical aspects of working clinically and undertaking research with suicidal clients. The impact and contribution of psychosocial issues to suicidal crises will be considered, as will the importance of professionals understanding the meaning of self-harming and suicidal behaviours, from the perspective of those engaging in the behaviours. This subject will primarily focus on the integration of theory and practice in assessing and responding to suicidality in the context of the Australian service system.
Detailed Information HLTH90009
|International Child and Family Welfare||12.5|
Advanced Trauma Perspectives
This subject explores the ways in which child welfare systems internationally have developed in response to child care and protection needs. It will consider the controversies surrounding the protection of children, and the developing knowledge base that informs responses to child maltreatment. It will explore the knowledge base underpinning child protection responses, and will explore some of the innovative frameworks, approaches and key ideas that have emerged over time. It will explore some of the universal values and beliefs that underpin and drive child protection systems, particularly within Western jurisdictions, and will consider the implications of this for the development of child protection typologies that have broader international relevance.
Detailed Information HLTH90008
|Domestic and Family Violence||12.5|
Domestic and Family Violence
This subject provides foundational knowledge in understanding domestic and family violence (DFV) and the intervention for workers in the human services sector. An analysis which draws from an ecological and a public health framing of the cultural, structural, relational and individual understandings of DFV informs the content of the course. An approach which recognises the gendered patterns of DFV and which also recognises the impact on children of living with violence and abuse provides the parameters of the subject. Issues of diversity will be woven throughout the subject.
Specific topics that will be covered include: prevalence and incidence of DFV and what this tells us about children, gender and intersectionality; risk assessment and risk management; accountability for men who use violence; strengthening the mother-child relationship in the aftermath of violence; supporting collaborative inter-agency practice; specific issues for child protection workers; the prevention agenda and strategies for earlier intervention.
Detailed Information HLTH90007
On average, it is estimated that students will be required to allocate 15-19 hours per week for ‘study’ time for each subject. However, the time commitment required can vary based on individual task management and planning skills, familiarity with the material, reading style and speed.
Discuss your subjects
Talk with a dedicated online student support consultant to find out more.
Entry requirements for the Specialist Certificate in Service Navigation
In order to be considered for entry, applicants must have completed:
- An undergraduate qualification related to a health and human services field
- At least two years of documented, relevant work experience.
Meeting these requirements does not guarantee selection. In ranking applications, the Selection Committee will consider:
- Prior academic performance; and
- Professional work experience.
The Selection Committee may seek further information to clarify any aspect of an application in accordance with the Student Application and Selection Procedure.
Students taking the course from overseas are not required to have an international student visa.
Applicants are required to satisfy the University’s English language requirements for graduate courses. For those applicants seeking to meet these requirements by one of the standard tests approved by the Academic Board, performance band 7 is required.
Discuss your eligibility
Speak with a dedicated online student support consultant to clarify any questions about entry requirements, including prior academic performance and professional experience.
Fees and scholarships
Specialist Certificate in Service Navigation
25 point program
This course is equivalent in quality and accreditation to an on-campus qualification. Each subject is designed by academics, learning designers and educational technologists to deliver an interactive and enriching experience. Students will also have regular access to lecturers, tutors and a dedicated online Student Support team.
Fees are paid on a per subject basis each term. The fees listed are the indicative costs for the whole course which is based on typical subject enrolments and includes an indexation of 5 per cent per annum. Please note the University reviews fees annually.
Course fees are the same for both domestic and international students.
Learn more about tuition fees.
Financial assistance and scholarships
If you are an Australian Citizen or Permanent Humanitarian Visa holder, you may be eligible for financial assistance from the Australian Government.
There are many bursaries and scholarships awarded by the University and specific faculties, based on a variety of criteria. Online students are encouraged to apply.
The Melbourne Scholarships Program is one of the most generous and comprehensive in Australia – supporting approximately 3000 students at the University. The scholarships program serves to both reward outstanding academic achievement and provide access for students who might otherwise be prevented from undertaking further study.
Further information regarding scholarship options for current students is available on the Scholarships website.
There are no scholarships available for overseas online students from the University of Melbourne. Companies, home universities, professional organisations and charities may provide scholarships.
Discuss your payment options
Talk with a dedicated online student support consultant to assess the best way to fund your study.
Term Applications close Term dates Term 1, 2019 14 Jan 28 Jan - 31 Mar Term 3, 2019 1 Jul 15 Jul - 15 Sep
View Key Dates for further important dates and deadlines.
It takes about 20 minutes to complete the form using the online application system.
You can save your work in progress and complete the application at a later date.
Admissions for this course are not capped per intake, so you do not need to apply for multiple intakes. If you are unsure which intake you wish to apply for, please note that you can change your application later by contacting the student support team.
To complete your application you will require:
- Course code SC-SERVNAV
- A detailed CV, including work history if applicable and specifying if the positions were part time or full time and the number of years/months employed
- Evidence of meeting the English Language Requirements as determined by the University
- Transcripts for ALL courses completed including an explanation of the grading system. Transcripts for previous studies undertaken at the University of Melbourne are not required. An academic transcript is an official record of your studies that lists all subjects you have undertaken, and all of the results that you obtained.
- Digital files of these documents. Limit of 6MB per document. Supported file types: TXT, DOC, DOCX, PDF, JPG, JPEG, XLS, XLSX, TIFF).
Help with application preparation and submission
A dedicated online student support consultant can help you prepare and submit your application.
Contact one of our friendly consultants to talk through:
- The selection process
- Preparing your documentation
- Using the online application system.
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